Don't sell what's not needed: Day porters are not as necessary as one might suppose

Took a call from a long time client a bit ago; they wanted us to quote and provide a day porter for their facility, perhaps an hour per day, mid-day.  They're a large call center, with lots of folks using a couple of large restrooms, in something of a high pressure environment.  So the restrooms get hammered, and my client thought they needed an extra mid-day cleaning

I dropped by, early afternoon, to check the restrooms with the client and to probe a bit on exactly what his concerns really were.  Turns out that overflowing trash cans and empty towel and toilet tissue dispensers were more of an issue than that the facilities needing to be cleaned.

While I'm not adverse to building some extra service into a contract, I can't see allowing a client to waste his money, even on me.  So I suggested larger restroom trash cans, and more (and larger) paper dispensers.  Buying cans and dispensers cost less than a couple of weeks of day porter service would have.  And we're always available to run someone out on short notice, in an emergency.

Less hassle for me, and much less expense for my client.