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I'm pretty shocked at the tone of your post, which puts the majority of the blame on the victim in this case.

This woman, a 72-year-old diabetic, is suing not her employer, but the security company responsible for monitoring the premises, and signing workers, including cleaning staff, in and out. Such responsibilities are clearly spelled out in such contracts.

The janitor had no contractual obligation to keep her phone or keys on her person, however monitoring of staff entering and exiting the building was an important responsibility for the security company, which was hired by the courthouse to do precisely this.

As a result of their negligence, this woman was trapped for three days without food, water or medicine and ultimately ended up in hospital.

Bob Croft

Very much appreciate your response. I had not intended to assign a majority of blame to the janitor; I mostly commented on lack of proper procedures and foresight on the part of the security company, and an apparent lack of training from her employer. I failed to read the article closely enough and assumed, mistakenly, that the security was her employer. She might have a case against her employer as well, perhaps for lack of training ("don't set the phone down") and for (likely) lack of a clocking out procedure at end of shift. There are systems available to do that via phone, and a lack of clocking out should have alerted someone about a potential problem.
My point in the post is in planning for problems. Organize to minimize likelihood of problems, and have solutions in place for when problems inevitably occur. And solutions to backstop the solutions. And train. Finally, when training, use examples (stories) to help the lessons sink in. And try "show and tell". Hadn't thought of it before seeing this story, but in my next orientation class, I'll set my phone down in the caddy atop the rolling trash bin, walk out the door....

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